If you are unable to access your two-factor authentication (2FA) code, please contact us at [email protected] using the email associated with your account. We will then initiate the 2FA recovery process.
🔄 Google Account Recovery
If your Google Authenticator app was linked to a Google account that you can no longer access, you may need to recover that Google account first.
Once you’ve recovered your Google account, you may be able to restore your authenticator access or re-sync it with a new device.
🔐 How the Recovery Works:
To protect your account, we’ll need to verify that you’re the rightful owner. Our team will request some basic information about your account to confirm your identity.
✉️ Verification Details
Please send an email with the following subject and content:
Subject:
2FA Reset Request
Content:
1. UID:
(If you don’t remember your UID, please provide your login account. If you use a phone number to log in, be sure to include the international code, e.g., (+1)1234-5678.)
2. Commonly Used IP Address:
(You can check this at: https://whatismyipaddress.com/)
3. Commonly Used Device:
(e.g., iPhone 13, Windows 10 PC, etc.)
4. Deposit Proof Screenshot:
(Please provide a screenshot from your bank or crypto wallet showing a transaction to BC.GAME. Make sure the reference number or TXID is clearly visible.)
💬 Still Need Help?
If you have any questions or need further assistance during the recovery process, feel free to reach out to our customer support team. We’re available 24/7 and always ready to help you get back into your account as quickly and securely as possible.