If you are unable to access your two-factor authentication (2FA) code, please contact us at [email protected] using the email associated with your account. We will then initiate the 2FA recovery process.

If your Google Authenticator app was linked to a Google account that you can no longer access, you may need to recover that Google account first.

Visit: https://accounts.google.com/signin/recovery

Once you’ve recovered your Google account, you may be able to restore your authenticator access or re-sync it with a new device.

To protect your account, we’ll need to verify that you’re the rightful owner. Our team will request some basic information about your account to confirm your identity.

Please send an email to [email protected] and you'll be prompted to provide the relevant details.

If you have any questions or need further assistance during the recovery process, feel free to reach out to our customer support team. We’re available 24/7 and always ready to help you get back into your account as quickly and securely as possible.