✅ Step 1: Use the Password Reset
If you’ve linked an email or phone number to your account, head to the “Forgot your password?” page and enter your verified email address or phone number.
Within a few minutes, you’ll receive either a recovery email or a 6-digit verification code in your inbox or messages.
📩 Step 2: Check Your Inbox / SMS
Open the email or SMS and follow the instructions provided. Click the reset link or enter the code to create a brand new password for your account.
🚫 Can’t Reset It Yourself?
If you’re unable to complete the steps above, feel free to reach out to us at [email protected]
Our team will guide you through the recovery process.
Subject:
Password recovery
Content:
1. UID:
(If you don’t remember your UID, please provide your login account. If you use a phone number to log in, be sure to include the international code, e.g., (+1)1234-5678.)
2. Commonly Used IP Address:
(You can check this at: https://whatismyipaddress.com/)
3. Commonly Used Device:
(e.g., iPhone 13, Windows 10 PC, etc.)
4. Deposit Proof Screenshot:
(Please provide a screenshot from your bank or crypto wallet showing a transaction to BC.GAME. Make sure the reference number or TXID is clearly visible.)
⚠️ Signed Up via a Social Platform?
If you signed up through Google, X (Twitter), Telegram, MetaMask, WalletConnect, WhatsApp, LINE, or Steam, please reset your password on that platform, not on BC.GAME.
💬 Still Need Help?
If you have any questions or need assistance during the recovery process, our customer support team is available 24/7 to help. Don’t hesitate to reach out—we’re here to ensure you regain access to your account quickly and securely.