At BC.Game, we're here to help with any questions or challenges you may encounter on our platform.
If you're having trouble connecting, please check the following article for guidance.
If you are able to access your account, we recommend reaching out to us through the customer support option for further assistance.
If you're unable to log in, please note that using a VPN is not advised in restricted locations. You can also check our list of recommended mirrors.
In most cases, clearing your cache and cookies and accessing a mirror should resolve the issue. If the problem persists, please carefully read the list of situations below:
1. Unable to Access
If you are experiencing difficulties accessing the website, it may be due to server or CDN-related issues, or DNS and network restrictions. We recommend using the following link to access an alternative domain:
You can read more about it in this article.
2. 2FA Reset
If you are experiencing 2FA problems, you can recover your Google account by verifying your identity using fingerprint, face recognition, or screen lock on the login page. For more details, please refer to this article: 🔗 How to recover your Google Account or Gmail If you are unable to log in due to account compromise, we recommend taking additional security measures. For more information, please check: 🔗 Fix common issues with 2-Step Verification
Additionally, if your issue is that Google Authenticator was removed, you can reinstall it here:
📲 Android – Google Play Store 📲 iOS – App Store
Once you have your access back, you can read more about it in the following articles: Activating two factor authentication 2fa and Disabling two factor authentication 2fa.
3. User Account Risk/Verification
If you are seeing the error message: Account Risk or Account Verification. You need to verify your account ownership before we can provide further assistance with your account issue.
👇 Please make sure to submit your request using the template below so we can process your case:
Kindly send an e-mail to [email protected] together with the following information:
Subject: Account at Risk request for unlock / Account verification for unlock
Content: 1. UID - (If you do not remember your UID, please provide your login account. If using a phone number, include the international code, e.g., (+1)1234-5678.)
2. Commonly Used IP Address
(You can find this information at https://whatismyipaddress.com/)
3. Commonly Used Device
4. Deposit Proof Screenshot
(Please ensure the screenshot is from your bank or wallet transfer and includes the reference number or TXID.)"
4. Account Hack
We sincerely apologize for the situation you are going through. To ensure the safety of your account, please follow the below instructions:
Please fill out this form: Hack Feedback and than reach out to our email support team at <[email protected]> for further assistance to resolve this issue. They will guide you through the steps to regain access and secure your account.
Once you recover your account, consider implementing the following steps to enhance its security and ensure maximum protection, please consider implementing the following steps:
Update Your Password Regularly: Regularly change your password, ensuring it is strong and unique. Avoid using easily guessable passwords or those you have used elsewhere.
Activate Two-Factor Authentication (2FA): Strengthen your account's security by enabling 2FA. You can easily set this up by visiting clicking on your avatar > Global Settings > Security
Verify and Secure Your Email: Confirm that your email is verified and secure, as it is a crucial part of your account's security.
Remember, personal security is a crucial responsibility. While our platform implements fundamental security measures, we also offer you the flexibility to choose additional security options that best suit your needs.
However, please be aware that if an account compromise occurs due to user negligence, our ability to assist may be limited.
5. Forgot Password
In case you forgot your password and you can't log in, please follow the instructions:
If you've forgotten your password but have linked an email to your account, you can quickly reset it using the https://bc.game/login/forgot.
Click - Forgot your password?
Enter the verified email address associated with your account. Within minutes, a recovery email will arrive in your inbox. Click on the link provided in the email to set a new password.
Reference article: Reset your password.
If you have any questions or need further assistance, please don’t hesitate to contact our customer support team. We’re available 24/7 and ready to help!