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Securing User Funds: Overview of Withdrawal Restrictions After Password Changes
Securing User Funds: Overview of Withdrawal Restrictions After Password Changes
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Written by POP
Updated over a week ago

At BC.Game, we are committed to ensuring the security and safety of our users' funds and personal information. As part of our ongoing efforts to protect our community, we have implemented a critical security feature regarding password changes and withdrawal capabilities.

Update in brief : A 24 hours withdrawal hold is now in place after any kind of password change. This update adds an extra layer of protection for user accounts which might have compromised.

Overview of the 24-Hour Withdrawal Restriction

  • Purpose: To enhance account security in the event of a password reset or change, preventing unauthorized fund withdrawals.

  • Process: Automatically applies a 24-hour suspension on withdrawals after a password change.

  • Benefit: Provides a "cooling-off" period for our security team to monitor for unusual activity, adding an extra layer of protection. Additionally, if users think that there is any kind of suspicious activity on their account, they can reset the password and secure the account with 2FA.

Regular Users will be Prompted to Acknowledge before changing the Password.

  • Acknowledgment Required: Before changing your password, you'll be prompted to acknowledge the temporary withdrawal restriction, ensuring you are informed of this critical security measure.

  • Improved Communication: Our optimized UI clearly communicates the withdrawal restriction, maintaining transparency and enhancing user understanding.

After the Password Change: What to Expect

  • Temporary Restriction: Withdrawal capabilities will be suspended for 24 hours post-password change.

  • Support Availability: Our customer support team is ready to assist with any questions or concerns during this period.

  • Restoration of Access: Full withdrawal capabilities will be reinstated after the 24-hour period, allowing access to your funds as usual.

If you have any questions or require further clarification about this security measure or any other concerns, please don't hesitate to contact our customer support team. We're here to ensure a safe and enjoyable gaming experience.

Your security is our top priority at BC.Game. This enhancement to our password protection policy is part of our commitment to ensuring a safe and secure gaming environment. We thank you for your cooperation and understanding as we continue to work together to protect your interests and provide a safe online gaming experience.

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