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Self Exclusion and Account Closure
Self Exclusion and Account Closure
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Written by POP
Updated over a week ago

Self-exclusion is a vital feature for promoting responsible gambling. It allows users to take a break from gaming, ensuring a healthier and more controlled gaming experience. In this guide, we'll walk you through the process of self-excluding yourself from our platform, ensuring you have the necessary space and time away from gaming activities.

Step 1: Navigating to Self-Exclusion

To initiate self-exclusion, scroll to the bottom of any page on our platform and click on the "Self-Exclusion" link. This action will direct you to our self-exclusion page, where you can begin the process.

Step 2: Understanding Self-Exclusion

On the self-exclusion page, you'll find detailed information about what it means to self-exclude. This process will temporarily restrict access to your account for the duration you select. During this period, you will not have access to any products on our website, and your account balance will remain inaccessible.

Step 3: Email Confirmation

After initiating the self-exclusion process, a confirmation email will be sent to your registered email address. This email is an essential part of the process, confirming your intent to self-exclude.

Step 4: Agreeing to Terms and Conditions

Before you can complete the self-exclusion process, you must agree to specific terms and conditions. These terms include:

  • The option to self-exclude for 1, 3, 6, 12 months, or permanently.

  • Understanding that access to your account, including withdrawals, will be blocked during this period.

  • Acknowledging that any pending bets will remain valid and settle according to official results.

  • After the self-exclusion period, you can withdraw winnings from qualifying bets.

Step 5: Email Verification

Once you have selected your desired duration, you must validate the self-exclusion via your registered email. This step is crucial to ensure the authenticity of your request.

Additional Information

  • Extending Self-Exclusion: If you wish to extend your self-exclusion period, please contact our customer services team.

  • Agreement Terms: By self-excluding, you agree not to create another account, deposit funds, or wager on the website during this period.

  • Voluntary Nature: Remember, self-exclusion is a voluntary action initiated by you, and our platform will not be liable for any losses incurred during the self-exclusion period.

Self-exclusion is a responsible gambling tool that helps maintain a healthy balance in online gaming. If you have any questions or need further assistance, our customer support team is here to help.

For the users who haven't verified/registered their email, or not able to self exclude via self-exclusion page, then please reach out to our Customer Support, it should be resolved.

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