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Account Temporarily Unavailable – What It Means and What to Do

This article explains what steps to take and what information to provide if your account is locked.

COCO. avatar
Written by COCO.
Updated over a week ago

If you’re seeing a message that your account is “temporarily unavailable,” there could be several possible reasons. This status is often used to protect your account or comply with specific platform policies. Below are the most common scenarios and what they mean for you.


⛔ Self-Exclusion

If you’ve previously enabled self-exclusion, your account will remain temporarily unavailable until the exclusion period ends.

❗ Please note that self-exclusion periods cannot be lifted or shortened under any circumstances, as per our responsible gaming policy.

Please refer to our Terms of Service.


🕵️ Account Verification Required

If we detect unusual activity or need to verify your identity for security reasons, your account may be temporarily locked pending further verification.

To help us review and process your case, please send an email to [email protected].


💬 Need Further Help?

Our support team is available 24/7 to review your case and assist you as quickly as possible. We appreciate your patience and understanding while we ensure your account’s safety and compliance with our policies.

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