If you’re seeing a message that your account is “temporarily unavailable,” there could be several possible reasons. This status is often used to protect your account or comply with specific platform policies. Below are the most common scenarios and what they mean for you.
⛔ Self-Exclusion
If you’ve previously enabled self-exclusion, your account will remain temporarily unavailable until the exclusion period ends.
❗ Please note that self-exclusion periods cannot be lifted or shortened under any circumstances, as per our responsible gaming policy.
Please refer to our Terms of Service.
🕵️ Account Verification Required
If we detect unusual activity or need to verify your identity for security reasons, your account may be temporarily locked pending further verification.
To help us review and process your case, please send an email to [email protected] with the following details:
Subject:
Account Temporarily Unavailable
Content:
1. UID:
(If you don’t remember your UID, please provide your login account. If you use a phone number to log in, be sure to include the international code, e.g., (+1)1234-5678.)
2. Commonly Used IP Address:
(You can check this at: https://whatismyipaddress.com/)
3. Commonly Used Device:
(e.g., iPhone 13, Windows 10 PC, etc.)
4. Deposit Proof Screenshot:
(Please provide a screenshot from your bank or crypto wallet showing a transaction to BC.GAME. Make sure the reference number or TXID is clearly visible.)
💬 Need Further Help?
Our support team is available 24/7 to review your case and assist you as quickly as possible. We appreciate your patience and understanding while we ensure your account’s safety and compliance with our policies.