A Guide to Self-Exclusion: What to Expect and How to Proceed
Self-exclusion is an essential feature designed to promote responsible gambling by allowing users to take a break from gaming and regain control over their gambling habits. This guide will walk you through the self-exclusion process, what to expect, and how to ensure a smooth experience.
Step 1: Initiating Self-Exclusion
To begin the self-exclusion process, navigate to the bottom of any page on our platform and click on the "Responsible Gaming" link. This will direct you to the page where you can proceed with your request.
Step 2: Understanding the Self-Exclusion Terms
On the self-exclusion page, you will find detailed information about the process and its implications. Self-exclusion temporarily restricts access to your account for a chosen duration, preventing you from engaging with any products on our platform. Your account balance will remain secure but inaccessible during this period.
You can select a self-exclusion period of 1, 3, 6, or 12 months, or opt for a permanent exclusion.
For temporary self-exclusions (1-12 months):
However, you will not be able to deposit funds or place wagers.
Any pending bets will remain valid and settle according to official results.
For permanent self-exclusions:
You will not be able to access your account, deposit funds, or place wagers.
Any pending bets will remain valid and settle according to official results.
Withdrawals will need to be requested via email to [email protected]
Step 3: Email Confirmation
Once you initiate self-exclusion, a confirmation email will be sent to your registered email address. You must confirm this request via the email link for the process to proceed. Without confirmation, the self-exclusion will not be activated.
Step 4: Cooling Down Period
After confirming the self-exclusion request, a 24-hour cooling down period will begin. During this time:
A countdown timer will be displayed on the website.
Your ability to deposit funds will be restricted.
Step 5: Final Confirmation or Cancellation
Once the 24-hour cooling down period ends, you will receive a follow-up email prompting you to either confirm your self-exclusion or cancel the request. If you confirm, the self-exclusion period you selected will begin immediately.
Additional Information
Extending Self-Exclusion: If you wish to extend your self-exclusion, you may repeat the steps above once the previous self-exclusion period ends.
Terms of Agreement: By self-excluding, you agree not to create new accounts or attempt to bypass the restriction.
Voluntary Action: Self-exclusion is a voluntary measure, and our platform is not liable for any losses incurred during this period.
Account Issues: If you have not verified your email or face issues with the self-exclusion page, please contact Customer Support for resolution.
Self-exclusion is a valuable tool for responsible gambling, offering users a way to step back and regain control over their gaming activities. If you need further assistance, our Customer Support team is always available to help.