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Self-Exclusion
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Written by meily
Updated over a week ago

A Guide to Self-Exclusion: What to Expect and How to Proceed

Self-exclusion is an essential feature designed to promote responsible gambling by allowing users to take a break from gaming and regain control over their gambling habits. This guide will walk you through the self-exclusion process, what to expect, and how to ensure a smooth experience.

Step 1: Initiating Self-Exclusion

To begin the self-exclusion process, navigate to the bottom of any page on our platform and click on the "Self-Exclusion" link. This will direct you to the self-exclusion page, where you can proceed with your request.

Step 2: Understanding the Self-Exclusion Terms

On the self-exclusion page, you will find detailed information about the process and its implications. Self-exclusion temporarily restricts access to your account for a chosen duration, preventing you from engaging with any products on our platform. Your account balance will remain secure but inaccessible during this period.

You can select a self-exclusion period of 1, 3, 6, or 12 months, or opt for a permanent exclusion. During this time:

  • You will not be able to access your account, deposit funds, or place wagers.

  • Any pending bets will remain valid and settle according to official results.

  • Once the exclusion period ends, you may withdraw winnings from qualifying bets.

Step 3: Email Confirmation

Once you initiate self-exclusion, a confirmation email will be sent to your registered email address. You must confirm this request via the email link for the process to proceed. Without confirmation, the self-exclusion will not be activated.

Step 4: Cooling Down Period

After confirming the self-exclusion request, a 24-hour cooling down period will begin. During this time:

  • A countdown timer will be displayed on the website.

  • Your ability to deposit funds will be restricted.

Step 5: Final Confirmation or Cancellation

Once the 24-hour cooling down period ends, you will receive a follow-up email prompting you to either confirm your self-exclusion or cancel the request. If you confirm, the self-exclusion period you selected will begin immediately.

Additional Information

  • Extending Self-Exclusion: If you wish to extend your self-exclusion, you may repeat the steps above once the previous self-exclusion period ends.

  • Terms of Agreement: By self-excluding, you agree not to create new accounts or attempt to bypass the restriction.

  • Voluntary Action: Self-exclusion is a voluntary measure, and our platform is not liable for any losses incurred during this period.

  • Account Issues: If you have not verified your email or face issues with the self-exclusion page, please contact Customer Support for resolution.

Self-exclusion is a valuable tool for responsible gambling, offering users a way to step back and regain control over their gaming activities. If you need further assistance, our Customer Support team is always available to help.

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