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How to Troubleshoot and Fix Game Crashes
How to Troubleshoot and Fix Game Crashes
COCO. avatar
Written by COCO.
Updated over a week ago

Experiencing game crashes and other technical issues can be frustrating, but there are ways to resolve these problems. This article will provide a comprehensive guide on how to troubleshoot and fix game crashes, along with tips for optimizing your browser and clearing cache and cookies for a smoother gaming experience.

What Should I Do When My Game Crashes Or There Is A Problem?

A lag in your internet speed can be a major issue while playing online games. If you encounter a problem while playing games, please record any error messages displayed by the site (video/screenshots) and immediately share them with us on support.bc.game for quick resolution.

Troubleshoot Minor Browser Issues for a Smooth Gaming Experience:

To ensure optimal gaming performance, consider the following steps:

  1. Enable hardware acceleration in Google Chrome: This feature can enhance your browser's performance. To enable it, open Chrome, click on the triple-dot in the upper right corner, select "Settings," then "Advanced < System." Check the option "Use hardware acceleration when available" and restart Chrome.

  2. Disable browser translation: In some cases, browser translation can cause issues. Try disabling the translator and see if the problem persists.

  3. Clear browser cache and cookies: If you are still encountering problems, clearing your cache and cookies may help. You can also try updating or changing your browser.

How Cache & Cookies Work

Cookies are files created by sites you visit, making your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. Clearing cache and cookies can resolve some issues. The following instructions detail how to clear cache and cookies based on your browser:

Chrome (Windows/Mac)

  1. Open Chrome.

  2. Click More (three dots) at the top right.

  3. Click More tools > Clear browsing data.

  4. Choose a time range (select "All time" to delete everything).

  5. Check the boxes for "Cookies and other site data" and "Cached images and files."

  6. Click Clear data.

Chrome (Android)

  1. Open the Chrome app.

  2. Tap on "More" (three dots) > "Settings."

  3. Tap "Privacy" > "Clear browsing data."

  4. Personalize your selections for which cookies to delete by choosing a specific time range.

  5. Check "Cookies and site data" and uncheck all other items.

  6. Tap "Clear data."

Chrome (iOS)

  1. Launch the Chrome app.

  2. Tap the three dots > "Settings."

  3. Under settings, tap "Privacy" > "Clear browsing data."

  4. Select "Cookies, site data" and uncheck all other items.

  5. Tap "Clear browsing data" > "Done."

Firefox (Windows/Mac)

  1. Open Firefox.

  2. Click the "menu bars" (three parallel lines) in the upper right-hand corner > "Privacy" tab.

  3. Select "Clear your recent history."

  4. Check "Cookies" and choose the time frame for which you want to delete them (select "Everything" to delete all).

  5. Double-check your selections to ensure other items you want to keep are not selected > click "Clear now."

Firefox (Android)

  1. Go to the "Settings" menu.

  2. Look for "Privacy & security" > select "Clear private data."

  3. Choose "Cookies & active logins."

  4. Tap the "Clear data" button.

Firefox (iOS)

  1. Open Firefox.

  2. Click the "menu bars" (three parallel lines) in the lower right-hand corner > "Settings."

  3. Scroll down to "Privacy." 4. Select "Clear private data."

    1. Make sure only "Cookies" is selected, then tap on "Clear private data."

    Safari (Windows/MacOS)

    1. Open Safari.

    2. Select "Preferences" from the dropdown Safari menu.

    3. Click on "Privacy," then on "Manage Website Data."

    4. Click on "Remove all" from the dropdown menu.

    Safari (iOS)

    1. Go into the Settings menu on your device.

    2. Scroll down to "Safari," then "Advanced," then "Website Data."

    3. Tap on "Clear history and website data" to clear cookies.

By following the steps provided in this guide, you can troubleshoot and fix game crashes and other technical issues to enhance your gaming experience. Remember to check your internet connection, optimize your browser settings, and clear cache and cookies when necessary. If you still encounter issues, don't hesitate to reach out to the game's support team for further assistance.

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