All submitted information must be correct, true, and accurate. Providing incorrect or false information will result in the failure of your ticket. To ensure successful processing, you must follow the steps below exactly and ensure all details are accurate. Failure to comply with these requirements may lead to delays, failed tickets, or other consequences. Please double-check all information before submission.
Navigate to Transactions
On the website, navigate to your Avatar (profile) section.
Alternatively, click on Transaction directly.
Select the Deposit
Locate and click on the deposit for which you need a ticket.
Initiate the Speed-Up Process
Click on "Speed up the Deposit".
Upload Your Deposit Receipt
Ensure your deposit receipt contains both the UTR (Unique Transaction Reference) number and UPI details.
Upload the receipt as required.
Enter Your UTR Number
Input the UTR number from your deposit receipt in the designated field.
Your UTR number must match the UTR number in the deposit receipt and must correspond to the payment. Any inaccuracies will result in the failure of the ticket and deposit.
Examples of deposit receipt
Submit the Ticket
Click Submit to proceed.
7. You may only submit a ticket directly once.
Once a ticket is submitted, any additional attempts will be met with Coco's confirmation that your ticket has been submitted.
Important Conditions:
If it is within 2 hours of the order creation, the ticket will not be automatically submitted. After clicking submit, you must return after 2 hours from the order creation time and click SPEED UP again.
After 2 hours from the order creation time, the ticket will be automatically submitted.
You can only have 1 ticket at any time. If your ticket is in Pending status, you are unable to create a new ticket.
Following these steps ensures that your deposit issue is escalated efficiently without any delays. Relevant screenshots will be added after each step for better clarity.