For a smooth KYC verification process, ensure all required documents are submitted correctly. Below are common reasons for Basic or Advanced KYC verification failures and tips to avoid them.
Basic KYC Verification Requirements
Upload the front and back of your ID card
Ensure both sides are uploaded.
The images must be clear, complete, and not blurred.
The entire ID must be visible without any obstructions.
Photograph verification
A photograph of the original user is required from multiple angles:
Front view
Right side
Left side
Head tilted up
Head tilted down
Ensure your face is clearly visible and not blurred out in any of the positions noted above.
Advanced KYC Verification Requirements
For Advanced KYC, a valid proof of address is required. Ensure the document meets the following criteria:
Accepted documents:
Utility bill
Bank or credit card statement
Tax invoice
Government-issued residential statement or certificate
Requirements:
Must be issued within the last 3 months.
Should clearly display your full name and address.
Additional Troubleshooting
Facial verification issues:
If the system cannot access your camera, check your device’s Settings and enable camera permissions for the verification process.
Region-Specific Restrictions
Unsupported Countries
KYC verification is not available for users in:United Kingdom
Netherlands
Curaçao
North Korea
China
Hong Kong
Macau
Taiwan
Myanmar-Specific Requirement
Only a passport is accepted for KYC verification.
Iran
Users from Iran are currently unable to complete KYC verification.
Final Tips
Double-check that all documents meet the listed requirements before submission.
Ensure uploaded files are of high resolution and clearly display all necessary information.
If your verification fails, review the reasons above and correct any issues before resubmitting.
By following these guidelines, you can ensure a smooth and successful KYC verification process. If you continue to experience issues, contact support for further assistance.