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Guide to KYC Verification

Wendy avatar
Written by Wendy
Updated this week

Step 1: What Is KYC and Why It Matters

KYC (Know Your Customer) is a mandatory process that verifies a user's identity using official documents and photos. This helps us confirm you're the real account holder and allows us to meet global legal requirements. Completing KYC ensures:

  • Enhanced account security

  • Compliance with anti-fraud and anti-money laundering laws

  • Access to full platform features

Step 2: Prepare Your Documents

Make sure you have the following ready before starting the process:

Basic KYC:

  • A valid government-issued ID (e.g., passport, national ID card)

  • Clear front and back photos of the ID

  • A selfie photo from five angles:

    • Front

    • Left

    • Right

    • Head tilted up

    • Head tilted down

Advanced KYC (if required):

  • A proof of address dated within the last 3 months, such as:

    • Utility bill

    • Bank statement

    • Government-issued certificate

Make sure all images are clear, complete, and not blurred. Avoid glare, cropped edges, or low-resolution files.

Step 3: Submit Your KYC

  1. Go to the KYC verification page on your account.

  2. Fill in your personal information (name, date of birth, and address).

  3. Upload your ID photos and selfie angles as instructed.

  4. For advanced KYC, upload your proof of address.

  5. Review everything before clicking Submit.

Step 4: Wait for Verification

  • After submitting, your documents will be reviewed automatically.

  • If a submission fails, you can re-submit (up to 6 times).

  • After each failed attempt, an email will be sent explaining the reason for the rejection.

  • In some cases, your KYC will be sent for manual review. During this time, resubmission is not possible and your final result will be emailed to you.

Common Reasons for KYC Rejection

Here are the most common reasons KYC may not be approved:

  1. Blacklisted User – Users flagged due to criminal activity or fraudulent behavior.

  2. Underage – KYC is not allowed for users under the age of 18.

  3. Over Age Limit – KYC is not available for users aged 70 or older.

  4. Unsupported Region – KYC is not available in countries such as:

    • Australia

    • Austria

    • Comoros

    • France

    • Germany

    • Netherlands

    • Spain

    • United Kingdom

    • USA

    • Brazil (temporary)

    • All FATF Blacklisted countries

    • Any other jurisdictions deemed prohibited by Anjouan offshore Financial Authority.

Other possible reasons:

  • Blurry or incomplete ID images

  • Expired or invalid documents

  • Mismatched personal information

What Happens If My KYC Is Rejected?

  • You will receive an email after each rejection with the reason.

  • If you reach the maximum number of 6 attempts or your case triggers a manual review, you will no longer be able to submit KYC again.

  • A final decision will be emailed to you, and the KYC page will show a message confirming your status.

  • Even if KYC is not approved, you can still use the platform to play games.

    Please note that some currencies require KYC for deposits or withdrawals. Always check before you commence gaming.

Tips for a Successful KYC

  • Use high-resolution photos and scan documents in full.

  • Make sure your ID and selfie are clear and visible.

  • Double-check that all submitted information matches your ID exactly.

  • Do not use any filters or edits on your photos.

If you follow all the steps and tips above, your KYC should be verified smoothly. For any further assistance, our support team is here to help.

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