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My Fiat Withdrawal (Cash) Not Received: Steps to Follow
My Fiat Withdrawal (Cash) Not Received: Steps to Follow

A detailed step by step guide to follow for pending FIAT withdrawals.

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Written by POP
Updated over a week ago

Having issues with a fiat withdrawal not being received can be frustrating. To address these concerns efficiently, it's important to understand the status of your transaction and the appropriate steps to take. Below is a detailed guide based on the transaction status.

Understanding Your Withdrawal Status

Status: Withdrawing

  • If your transaction is marked as "Withdrawing," it signifies that the payment provider is currently processing it.

  • Expected Timeframe: The transaction is expected to be credited to your account within 48 hours once the payment provider confirms the transaction.

  • Actions to Take:

    • Within 48 Hours: If it has not been more than 48 hours since your request, please remain patient.

    • Beyond 48 Hours: If the withdrawal request surpasses the 48-hour expected timeframe and still shows as "Withdrawing," you should immediately contact our live customer support for assistance.

Status: Success

  • Definition: A "Success" status indicates that your withdrawal has been confirmed and successfully processed by the payment provider.

  • Receiving Funds: The funds should be deposited into your account within 24 hours from the confirmation.

  • Actions to Take if Funds Not Received:

    • If you do not receive your withdrawal within the 24-hour timeframe, it's crucial to contact our live customer support without delay.

    • Required Documentation: Please be prepared to provide your latest bank statement in PDF format. This document should cover the period from when you requested the withdrawal to the current date.

Briefing: Resolution Steps

  1. Check Transaction Status: First, identify the current status of your transaction—whether it's "Withdrawing" or "Success."

  2. Wait Patiently: If your transaction is within the normal processing time (48 hours for "Withdrawing" status, 24 hours for "Success" status), please wait for the process to complete.

  3. Contact Support if Necessary:

    • For transactions marked as "Withdrawing" beyond 48 hours, or

    • If you haven't received funds within 24 hours of a "Success" status.

  4. Prepare Necessary Documents: Having your latest bank statement ready can expedite the support process.

By following these guidelines, you can ensure a more streamlined approach to resolving issues with fiat withdrawals not being received. Always remember, our customer support team is here to assist you every step of the way.

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