Issue:
Some users have reported that they are unable to transfer their balance after playing a Wali game. This issue is due to a technical limitation on Wali’s system, and we are working with them to resolve it.
Possible Reasons:
Unfinished Game Round – Your last game session may not have been fully completed.
Table Balance Lock – Your balance might still be linked to an active table.
Solutions:
Try these steps to withdraw your balance:
Return to your last game room and complete any unfinished rounds.
Click ‘Exit’ on the game table and try cashing out again.
If unsuccessful, leave the game and wait 30 minutes without re-entering the game. The system may automatically refund your balance during this time.
What If the Issue Persists?
If your balance is still missing after 2 hours, please contact our customer support team with the following details:
Your User ID
The game name and session details
The approximate time of your withdrawal attempt
Our team will escalate your case to our technical team for further review.
We appreciate your patience while we work with Wali to resolve this issue permanently. Thank you for your understanding!